Privacy policy

Information we process

The information processed depends on the features you use, what you and other household members provide, and what connected devices send.

• Account information. Your name, email address, account and authentication identifiers, role, and profile photo if supplied. Sign-in and password reset flows also process authentication tokens and reset verification information.
• Household information. Home and room names, memberships and roles, invitations and recipient email addresses, elder profiles, and optional addresses, location labels, and coordinates.
• Connected devices. Eline Radar identifiers, pairing and provisioning information, telemetry, online status, battery and charging status, firmware version, and Wi-Fi details such as network name, signal strength, and local IP address. Wi-Fi setup credentials, including passwords, are processed and stored in backend device commands if supplied for configuration. These categories also apply to Vest device records where present; Eline Vest integration in the app is still pending.
• Alerts and notifications. Device, motion, and alert events, timestamps, confidence values, optional event coordinates, notification content, read status, responses and notes, notification preferences, and push notification tokens.
• Optional spoken reminders. When enabled, reminder titles, messages, schedules, and language and voice settings are processed to prepare and deliver text-to-speech reminders.
• Operational logs. Logs can include IP addresses, request paths, timestamps, response status, processing time, and limited request and response contents, which can include personal information.

How information is used

• Sign you in, maintain account access, and support password resets.
• Manage households, rooms, invitations, and member permissions.
• Pair and configure devices, display their status, and send commands.
• Deliver alerts and notifications and record responses and notes.
• Schedule and deliver spoken reminders when enabled.
• Investigate errors, troubleshoot connections, and respond to support requests.

Sharing and services

Household members can access information made available to their role, including shared home, room, device, and alert information. Names, email addresses, and notes may also appear in invitations and shared records.

• Firebase Authentication and Google sign-in process sign-in information. Google sign-in provides account identifiers, name, email address, and a profile photo when available.
• Firebase Cloud Messaging processes push tokens and notification payloads to deliver app notifications.
• Hosting and database providers process application records and operational logs to run Eline.
• S3-compatible storage stores uploaded profile photos. SMTP email providers process recipient email addresses and message content for account emails, including password reset messages. The providers depend on the deployment.
• Text-to-speech services process reminder text and voice settings when spoken reminders are enabled.

Your choices

Use the app to update account and household details that you have permission to manage. Review notification preferences in Eline and notification permissions in your phone settings. Only provide optional household locations or reminder content when needed.

For questions about accessing, correcting, or removing information, use the privacy contact below. Account removal is available in the app; the steps and limits are explained on the account deletion page.

Retention and deletion

Successful account deletion removes the Eline user record and its directly linked household memberships, notification settings, push tokens, password reset records, pairing requests, and provisioning sessions. Directly linked invitations and notifications, including their read states and responses, are also removed.

Home, room, device, elder-profile, and reminder records remain, as do device commands and their payloads. Wi-Fi setup credentials supplied in retained commands can remain. Other shared notifications and records can retain copied names, email addresses, photo links, identifiers, and response notes.

Eline attempts to remove the linked Firebase Authentication account and the current uploaded profile photo. These cleanup operations can fail or be skipped, so their removal is not guaranteed.

Account deletion does not erase operational logs or every copy in shared records. No fixed retention or removal period is currently specified for retained records. Account deletion is permanent, but it is not a promise that all data is erased. Uninstalling Eline or clearing its cache does not delete your account.